Buying & downloading
How do I get my tracker after I buy?
Right after checkout, you’ll get a download link on the confirmation screen and a copy by email. Your files are also always available in your account at the checkout provider. If you don’t see the email within a few minutes, check your spam folder or email us and we’ll resend it.
Do I need an account or a subscription?
No subscription, ever. Every tracker is a one-time purchase. You pay once, download the file, and it’s yours to keep and use for as long as you like.
What payment methods do you accept?
Checkout is handled securely through our payment provider, which accepts all major credit and debit cards, PayPal, and popular wallets like Apple Pay and Google Pay.
Using your tracker
Do these work in Excel and Google Sheets?
Yes. Every tracker is built to work in both Microsoft Excel and Google Sheets. If you’re not sure which to use, see our short guide on Excel vs. Google Sheets.
Do I need to be good with spreadsheets?
Not at all. The trackers are built so you only ever type in your own numbers – the formulas and formatting are already done for you. Each one comes with a short setup guide to get you going in minutes. See our Setup Guides.
Can I use a tracker on my phone?
Yes. Open your file in the Google Sheets app or the Microsoft Excel app on your phone or tablet. For heavier setup and data entry, a computer is easier, but day-to-day updates work fine on mobile.
Will I get updates to the tracker I bought?
If we release an updated version of a tracker you’ve purchased, you’ll be able to download the new version at no extra cost. We’ll let you know by email when a meaningful update is available.
Refunds & support
What’s your refund policy?
Because our products are instant digital downloads, please read the product description carefully before buying. If something isn’t working or isn’t what you expected, email us – we want you to be happy with your purchase. See our full Refund Policy for details.
How do I get help?
Email ops@creativefinanceshop.com and a real person will get back to you. We answer our own support, so you’re never talking to a bot.