Refund Policy

We want you to be happy with your purchase. This policy explains how refunds work for our digital products. Please read it before you buy.

Everything we sell is an instant digital download. Because these products are delivered immediately and cannot be “returned” the way a physical item can, all sales are generally considered final. We ask that you review the product description, images, and details carefully before purchasing so you know exactly what you’re getting.

That said, we stand behind our work. If any of the following happens, please contact us and we’ll make it right:

• The file is corrupted, won’t open, or is technically broken and we can’t fix it for you.
• You were charged more than once for the same product in error.
• You received the wrong product.

In these cases we’ll first try to solve the problem – for example, by resending your file or providing a working version. If we can’t resolve it, we’ll issue a refund.

Because our products are digital and usable immediately, we generally cannot offer refunds for reasons such as: changing your mind after downloading, buying the wrong product by mistake, not having the software to open it (all products work in Excel and Google Sheets, both of which are widely available), or a lack of familiarity with spreadsheets. Every product includes a setup guide, and our support team is happy to help you get started.

Email ops@creativefinanceshop.com with your order details and a description of the issue. We aim to respond promptly and will always try to find a fair solution.

Purchases are processed through our third-party payment provider, which may also have its own refund and buyer-protection terms. Nothing in this policy limits any rights you may have under applicable consumer protection law.